Q: In a city known for world-class hospitality, how does your hotel differentiate itself within the 5-star market in Tokyo?

In the spirit of Japanese hospitality, the hotel will differentiate itself by being the closest luxury hotel to the Tokyo Tower, the symbol of Tokyo, and offering an unparalleled view of the Tokyo Tower for a spectacular experience.

Q: With Japan experiencing a significant tourism boom in recent years, how has your hotel adapted its strategy to capture and manage this surge in international visitors?

We are strengthening promotions to OTAs that are strong in the U.S., China, and South Korea, and are also working to attract foreign tourists by integrating three domestic and international membership organizations into one and providing common benefits.

Q: How is your hotel working with local tourism authorities or cultural institutions to enhance the guest experience while supporting sustainable tourism growth in Tokyo?

The General Manager is a member of the tourism association of Minato Ward, where the hotel is located, and is actively involved in the revitalization of tourism in the ward.

Q: What sustainability practices or initiatives has the hotel implemented to align with Tokyo’s environmental goals?

As a group, we disclose information based on TCFD recommendations. As a hotel, we strive to adopt environmentally friendly amenities and reduce food loss.

Q: Japan blends deep tradition with cutting-edge innovation—how does your hotel reflect this balance in its design, service, and guest experience?

The destination bar, western cuisine, suites, and club lounge will be renovated in the fall under the design concept TOKYO FUSION. We are also building a platform to accumulate a database of customers’ behavior history and tastes so that we can provide services based on this data.

Q: What role does technology play in elevating the guest experience at your hotel, from booking to checkout?

We are building a system to collect data on customer behavior history, interests, and preferences, and to integrate face-to-face customer service with personalized data-based proposals at before travel, on travel, and after travel.

Q: Luxury hospitality relies heavily on service excellence—how do you recruit, train, and retain staff to meet 5-star standards in a competitive market?

We hire new graduates and mid-career staff on a regular basis, maintain and improve our services through on-the-job training and participation in Forbes training programs